About ThinkStory

"It gives me great pleasure to write a reference for ThinkStory. We have been working with Matt and his team for the last 4 years and in that time we have developed a strong working relationship. They have provided a very important service to our business, which was previously not being adequately looked after.

We have been most impressed with their ability to listen and evaluate, and then execute in the most appropriate way. They do not just take instruction but add real value in terms of what is in the best interest of our business.

The work is then done in a most professional manner and is always delivered within an agreed time frame. They are prepared to go beyond the immediate call of duty and are happy to go to great lengths to ensure that the final product is of the highest standard.

We decided a while ago to bring ThinkStory on as a permanent partner and have not regretted it for a moment. We have no hesitation in recommending them to any other business."

"I really enjoyed working with ThinkStory on our eBooks and customer video testimonials. They were a strategic and collaborative partner from the start. They are always well-prepared, proactive, and clear in their communication. I appreciated how quickly they responded to feedback and how easy it was to work with them, even under tight timelines.

They regularly shared helpful guidance and insights that strengthened our campaigns and helped us stay aligned with our goals. The final deliverables were consistently high quality, on-brand, and impactful. Overall, it felt like working with a true extension of our internal team."

"Our team at TomorrowToday has worked with ThinkStory for over a year, and are thrilled with their services. From big projects like our online courses and promotional videos, to small bits of ad hoc assistance, not only do Matt and his team deliver the highest quality they are also so easy to work with and amazingly responsive to our requests.

I cannot recommend them highly enough for all your multimedia needs."

"ThinkStory has played a pivotal role in our journey as a company as well as understanding what our students want and what they respond to.

Having not known where to start in marketing our properties, or how to reach out to our potential clients, ThinkStory assisted tremendously with regards to this and ensuring that our socials are always kept up to date with the relevant information. We are very impressed with the team's eagerness and willingness to always assist even when ridiculous turnaround times are required of them."

"Working with ThinkStory has been an absolute pleasure.

From the start, our collaboration felt strategic and seamless. The ThinkStory team took the time to truly understand our vision for the Bathroom Butler video strategy and brought it to life with creativity and professionalism.

What stood out most was their agility - any changes or amendments we needed were handled quickly and efficiently, with no compromise on quality. They didn't just execute our ideas - they enhanced them by offering valuable advice and guidance throughout the process.

The final video content exceeded our expectations and continues to make an impact in our marketing efforts. I would highly recommend ThinkStory to any business looking for a video production partner that's collaborative, proactive, and genuinely invested in your success."

"ThinkStory has been incredible to work with, and I highly recommend them for any social media marketing needs. From the outset, their team demonstrated an exceptional ability to thoroughly unpack and deeply understand our product before launching into any strategy or campaign. This analytic approach ensured that every aspect of our messaging was clear, consistent, and genuinely resonated with each segment of our target audiences.

ThinkStory has a creative and fresh perspective on our market positioning, consistently finding innovative ways to highlight the unique value of our brand, which has significantly enhanced our engagement and visibility across platforms.

The team at ThinkStory is incredibly hands-on and always available, providing responsive support whenever needed. Their dedication to delivering above and beyond expectation is remarkable, even when budgets were limited. This flexibility and commitment has made working with them a truly collaborative and rewarding experience.

I would also like to commend Matt Masson, the director of ThinkStory, for his outstanding leadership and deep applied knowledge of the social media landscape. His strategic vision and hands-on involvement have been key drivers of our successful campaigns. ThinkStory is an outstanding partner that combines insight, creativity, and dedication, and I have no hesitation recommending them!"

"ThinkStory is able to cut through one's own noise with such ease.

As an evolving brand and students of personal development ourselves, we came into this partnership with a fairly sound understanding of marketing principles from research we have done throughout the years. However, too much outside information can become confusing over time, time-consuming, and paralysing. Matt and his team provided effortless insights and valuable feedback, shedding light on previously hidden aspects. The fresh perspective on our disjointed messaging consolidated the disconnect to extract a cohesive brand story. To the point. The final document they provided us with compiled not only our language but also methods to apply it across platforms for internal and external communication. We are able to brief new and old team members with clarity and ensure that a cohesive language for the brand is expressed to staff, suppliers, and clients. This document serves as an ongoing reference to ensure that we stay on brand as we grow and evolve.

From my very first in-person meeting with ThinkStory, I felt a real sense of care. Matt and his team showed care not only for the XM brand but also for their approach to extracting our very unique story. As a small business, collaboration is the core way of doing business, and forming a marketing partnership with an agency that engages with our brand as though it's an extension of theirs was essential to us. The team invested time and energy to get to know our brand to provide valuable insights even before our first official briefing meeting, ensuring we were aligned in vision, knowing our brand would be handled with care.

We've found that some marketing agencies struggle to understand our language and industry-specific requirements, but Matt and his team at ThinkStory took the time to understand these nuances, demonstrated flexibility and responsiveness to feedback, and processed this information strategically, working with their experience to make our messaging stronger.

They were very open with their advice and guidance on ways to make our complex focus on neurodesign more accessible to our clients, ensuring we were clearly communicating the value of our services to them. Their guidance and expertise in brand storytelling also helped us position our Creative Audit process as the valuable, foundational service it truly is, rather than something we were underselling.

The final deliverable is an essential tool that gives us clarity, consistency, and confidence in our communications. ThinkStory understood our vision, and they've given us the words to share our mission effectively."

"Our collaboration with ThinkStory has become an indispensable part of how we approach content strategy and creative execution at Sage. It's more than just delivering projects—it's a deeply strategic relationship grounded in thoughtful conversations, shared goals, and a genuine drive to elevate our work for our HR & Payroll, Accounting & Finance and Small product portfolios.

From impactful video testimonials and polished written content to compelling presentations and tailored advert development, ThinkStory has consistently delivered with excellence across multiple formats and campaigns. Their agility in implementing stakeholder feedback – often within hours – is a game-changer, and their dedication to quality never comes with friction or unnecessary costs.

What sets ThinkStory apart is not just their creative expertise, but their commitment to guiding us with valuable insights and improvements that enhance every project. Their counsel is as trusted as their craftsmanship, and the outcome is always something we're proud to showcase.

Working with the ThinkStory team is effortless and energising. There's a human warmth behind the professionalism that makes them our go-to partner – not just for the work, but for the trust, reliability, and shared pride in every deliverable.

I have found ThinkStory to be very knowledgeable in different fields regarding video, written and thought leadership content. They are always providing valuable insights and improvements to the different projects we run with them which makes our job easier.

I absolutely love working with ThinkStory, not just for the work they do but also the human and connection aspect they bring when working with us as a client. ThinkStory will always be my go-to agency for video and written content and their final outcome.

We look forward to many more standout collaborations ahead."