Client Testimonials

"It gives me great pleasure to write a reference for ThinkStory. We have been working with Matt and his team for the last 4 years and in that time we have developed a strong working relationship. They have provided a very important service to our business, which was previously not being adequately looked after.

We have been most impressed with their ability to listen and evaluate, and then execute in the most appropriate way. They do not just take instruction but add real value in terms of what is in the best interest of our business.

The work is then done in a most professional manner and is always delivered within an agreed time frame. They are prepared to go beyond the immediate call of duty and are happy to go to great lengths to ensure that the final product is of the highest standard.

We decided a while ago to bring ThinkStory on as a permanent partner and have not regretted it for a moment. We have no hesitation in recommending them to any other business."

"I really enjoyed working with ThinkStory on our eBooks and customer video testimonials. They were a strategic and collaborative partner from the start. They are always well-prepared, proactive, and clear in their communication. I appreciated how quickly they responded to feedback and how easy it was to work with them, even under tight timelines.

They regularly shared helpful guidance and insights that strengthened our campaigns and helped us stay aligned with our goals. The final deliverables were consistently high quality, on-brand, and impactful. Overall, it felt like working with a true extension of our internal team."

"Our team at TomorrowToday has worked with ThinkStory for over a year, and are thrilled with their services. From big projects like our online courses and promotional videos, to small bits of ad hoc assistance, not only do Matt and his team deliver the highest quality they are also so easy to work with and amazingly responsive to our requests.

I cannot recommend them highly enough for all your multimedia needs."

"ThinkStory has played a pivotal role in our journey as a company as well as understanding what our students want and what they respond to.

Having not known where to start in marketing our properties, or how to reach out to our potential clients, ThinkStory assisted tremendously with regards to this and ensuring that our socials are always kept up to date with the relevant information. We are very impressed with the team's eagerness and willingness to always assist even when ridiculous turnaround times are required of them."

"Working with ThinkStory has been an absolute pleasure.

From the start, our collaboration felt strategic and seamless. The ThinkStory team took the time to truly understand our vision for the Bathroom Butler video strategy and brought it to life with creativity and professionalism.

What stood out most was their agility - any changes or amendments we needed were handled quickly and efficiently, with no compromise on quality. They didn't just execute our ideas - they enhanced them by offering valuable advice and guidance throughout the process.

The final video content exceeded our expectations and continues to make an impact in our marketing efforts. I would highly recommend ThinkStory to any business looking for a video production partner that's collaborative, proactive, and genuinely invested in your success."

"ThinkStory has been incredible to work with, and I highly recommend them for any social media marketing needs. From the outset, their team demonstrated an exceptional ability to thoroughly unpack and deeply understand our product before launching into any strategy or campaign. This analytic approach ensured that every aspect of our messaging was clear, consistent, and genuinely resonated with each segment of our target audiences.

ThinkStory has a creative and fresh perspective on our market positioning, consistently finding innovative ways to highlight the unique value of our brand, which has significantly enhanced our engagement and visibility across platforms.

The team at ThinkStory is incredibly hands-on and always available, providing responsive support whenever needed. Their dedication to delivering above and beyond expectation is remarkable, even when budgets were limited. This flexibility and commitment has made working with them a truly collaborative and rewarding experience.

I would also like to commend Matt Masson, the director of ThinkStory, for his outstanding leadership and deep applied knowledge of the social media landscape. His strategic vision and hands-on involvement have been key drivers of our successful campaigns. ThinkStory is an outstanding partner that combines insight, creativity, and dedication, and I have no hesitation recommending them!"

"ThinkStory is able to cut through one's own noise with such ease.

As an evolving brand and students of personal development ourselves, we came into this partnership with a fairly sound understanding of marketing principles from research we have done throughout the years. However, too much outside information can become confusing over time, time-consuming, and paralysing. Matt and his team provided effortless insights and valuable feedback, shedding light on previously hidden aspects. The fresh perspective on our disjointed messaging consolidated the disconnect to extract a cohesive brand story. To the point. The final document they provided us with compiled not only our language but also methods to apply it across platforms for internal and external communication. We are able to brief new and old team members with clarity and ensure that a cohesive language for the brand is expressed to staff, suppliers, and clients. This document serves as an ongoing reference to ensure that we stay on brand as we grow and evolve.

From my very first in-person meeting with ThinkStory, I felt a real sense of care. Matt and his team showed care not only for the XM brand but also for their approach to extracting our very unique story. As a small business, collaboration is the core way of doing business, and forming a marketing partnership with an agency that engages with our brand as though it's an extension of theirs was essential to us. The team invested time and energy to get to know our brand to provide valuable insights even before our first official briefing meeting, ensuring we were aligned in vision, knowing our brand would be handled with care.

We've found that some marketing agencies struggle to understand our language and industry-specific requirements, but Matt and his team at ThinkStory took the time to understand these nuances, demonstrated flexibility and responsiveness to feedback, and processed this information strategically, working with their experience to make our messaging stronger.

They were very open with their advice and guidance on ways to make our complex focus on neurodesign more accessible to our clients, ensuring we were clearly communicating the value of our services to them. Their guidance and expertise in brand storytelling also helped us position our Creative Audit process as the valuable, foundational service it truly is, rather than something we were underselling.

The final deliverable is an essential tool that gives us clarity, consistency, and confidence in our communications. ThinkStory understood our vision, and they've given us the words to share our mission effectively."

"Our collaboration with ThinkStory has become an indispensable part of how we approach content strategy and creative execution at Sage. It's more than just delivering projects—it's a deeply strategic relationship grounded in thoughtful conversations, shared goals, and a genuine drive to elevate our work for our HR & Payroll, Accounting & Finance and Small product portfolios.

From impactful video testimonials and polished written content to compelling presentations and tailored advert development, ThinkStory has consistently delivered with excellence across multiple formats and campaigns. Their agility in implementing stakeholder feedback – often within hours – is a game-changer, and their dedication to quality never comes with friction or unnecessary costs.

What sets ThinkStory apart is not just their creative expertise, but their commitment to guiding us with valuable insights and improvements that enhance every project. Their counsel is as trusted as their craftsmanship, and the outcome is always something we're proud to showcase.

Working with the ThinkStory team is effortless and energising. There's a human warmth behind the professionalism that makes them our go-to partner – not just for the work, but for the trust, reliability, and shared pride in every deliverable.

I have found ThinkStory to be very knowledgeable in different fields regarding video, written and thought leadership content. They are always providing valuable insights and improvements to the different projects we run with them which makes our job easier.

I absolutely love working with ThinkStory, not just for the work they do but also the human and connection aspect they bring when working with us as a client. ThinkStory will always be my go-to agency for video and written content and their final outcome.

We look forward to many more standout collaborations ahead."

"Working with the ThinkStory team on the Barrow Art Events has been such a rewarding and inspiring journey. From the very beginning, it felt like a true partnership — they took the time to understand our vision and worked alongside us to bring it to life in the most thoughtful and creative way.

One of the things we've really valued is how responsive and flexible they are. Any time we needed to tweak something or try a new approach, the team was quick to jump in and make it happen, always with a positive, can-do attitude.

Beyond the incredible execution, their advice and insights have been invaluable. They genuinely care about the work and its impact, and that passion is evident in everything they do.

The end result has been something we're really proud of. The art events have brought so much life and energy to our precinct, and have created meaningful moments for our community. It's been such a pleasure working with Matt and the ThinkStory Team, and we're truly excited for what's still to come."

"Working with ThinkStory has been a truly collaborative and strategic experience. From developing our Sage Spotlight Success Stories—across video, written, and design formats—to crafting compelling presentations and speechwriting support, they've consistently delivered high-quality, impactful work.

Their ability to respond quickly to feedback and implement changes with speed and accuracy made the process seamless. We especially valued their proactive guidance and creative input, which strengthened the final outcomes.

Their work is always on-brand, timely, and effective. It's been a pleasure partnering with a team that genuinely understands our goals and consistently adds value at every stage."

"I wanted to completely redevelop our website with a more updated look and with integration of our core values and story. Matt and his team at ThinkStory have been phenomenal the whole way through.

From our first meeting, where Matt dived into our story, our passion, our vision behind everything and our philosophical approach to our company service. The end product was exactly what we wanted and more. The integration of our strategic approach to business and the knitting together of our story/culture and values throughout the website was excellent.

All along the way, Matt and his team met with me at many points to ensure the process was on track and smooth. Once completed, the ongoing updating of our website has always been done timeously and correctly. ThinkStory has also been compiling a regular newsletter and blog which is also integrated through our website.

The articles and information have been amazing and have been delivered exactly on time each month. ThinkStory has definitely added a new level to our business and has integrated an ongoing connection with our clients that is both professional and practical."

"The ThinkStory team were able to pull together, on time and within budget, a speaker showreel that still serves me to this day.

I didn't have as much material to share with the team as I would have liked, and some of the content had been captured on less than ideal devices with sub-optimal audio and yet, the team were able to work their magic to produce a consolidated, impactful outcome that I was very proud of. The first cut was great, but minor amendments and adjustments were well received and quickly implemented.

I highly recommend working with the team to get the best results for and from your content."

"Our brand film & video content has been extremely helpful in telling our story and communicating our brand identity to our clients.

ThinkStory did an excellent job conducting customer testimonial interviews with our clients.

I would not hesitate to collaborate with them to create more content."

"Working with the ThinkStory team on the Orca website was an exceptional experience. Even after the launch of the ORCA website, they've been super responsive and supportive.

As the Brand Assistant & Digital Marketer, any time I've needed to make updates on the site and was unsure of how, they've helped quickly and without any hassle.

Their support is practical, clear, and user-friendly. They are always ready to offer timely advice and guide me through the process to make sure everything is the best it could be.

I will strongly recommend Matt and the team."

"It was a privilege to collaborate with ThinkStory on our social media initiatives. Their team demonstrated exceptional professionalism and creative insight throughout the process.

The company portraits they produced are not only visually striking but also thoughtfully composed, capturing the character and cohesion of our team with remarkable clarity.

We are pleased to feature their work across our communications and commend ThinkStory for their outstanding contribution."

"Partnering with ThinkStory was a seamless process from start to finish. They took the time to find and understand the heart of our business, offering thoughtful guidance that helped us sharpen our messaging and elevate our brand presence online.

Their responsiveness was exceptional — handling any queries swiftly, which made the process feel effortless. ThinkStory truly added value at every stage with smart strategic suggestions and clear communication.

The final website reflects our vision better than what we have imagined — professional, intuitive, and aligned with our brand. We're proud of the result and would highly recommend ThinkStory to anyone looking for a reliable, insightful, and creative partner."

"Sage South Africa has been working with ThinkStory on a number of big projects and have been incredibly impressed with their professionalism, high standard of work produced and the effort put in to build relationships and deliver on-time.

I would highly recommend ThinkStory to tell your business story so that it resonates with your customers in a unique, dynamic and professional way."

"Please can I take a few minutes of your time to thank you for the professional service we received from you and your team.

As you know, Sage is very specific about our suppliers, and many don't make it onto our supplier list. We have 3 agencies listed, and ThinkStory is Customer Experiences' preferred supplier. Having worked with you and your team to coordinate the South African Success Story winners photo shoots, I can recommend your services to anyone needing the same kind of assistance. The Success Story photo shoot is very prestigious, and the winners receive their books and prizes in a global ceremony which includes our senior management. Therefore, the quality of the shoot is of utmost importance.

You kept us in the loop with the arrangements, arrived on time and were fully prepared for everything we needed. I was grateful for your flexibility, as things tend to go wrong when groups of people are concerned, but you handled our speedbumps with professionalism and efficiency.

The final results were faultless and delivered on time.

I am so grateful to you and your team and will not hesitate to utilise your services again."

"Every great brand needs to tell their story and craft their identity — and every great story needs a storyteller who gets the plot, understands the characters, and isn't afraid to challenge the script when needed. Enter ThinkStory: not just brand developers, but creative co-authors in the truest sense.

From page one, they didn't try to rewrite who we are — they leaned in with a cup of coffee, listened, asked the right questions, and helped us shape a narrative that feels authentic, compelling, and future-focused.

Faster than we could say "plot twist.": Every request for changes, tweaks or tonal shifts was met with speed, care and precision.

And like any good writing partner, they didn't just wait for instructions. They offered guidance, shared insight, and gently nudged the storyline in a clear, brand-focused direction when needed. Their input was always thoughtful, always helpful, always in service of the brand and the story.

The final draft? We're thrilled. It's a brand narrative that's true to who we are, where we're going, and the impact we want to make. It feels like us — just sharper, clearer, and more powerful on the page (and in the market). If your brand is ready to tell a better story, build a brand identity or simply understand the brand industry and social platforms better- ThinkStory is the team you want in your writer's room."

"Where do we even start with ThinkStory. Our journey with them so far has been nothing short of incredible. As a team, they are energetic, kind, creative and so efficient.

Their ideas and input have been invaluable and we are over the moon with our digital marketing, our website and every other aspect of work they have created for us. We look forward to working with them and creating even more magic in the future. We can't recommend them enough!"

"I have never met a more dedicated team. They are not only invested in your brand but also in you as a person. The personal touch you always add is what I love about working with you guys.

Always professional, thoughtful, updated on current trends and just overall the best. Thank you for everything."

"Working with them was everything I had hoped it would be – creative, easy, collaborative, and fun. Super flexible and ready to work with whatever concept (and budget!) you have in mind – but what I really loved was the level of creativity brought to the project.

Like many things in life, photoshoots are infinitely more successful when properly planned, and they really took the time to ensure that the final setup matched my vision. It can be intimidating having your photo taken, but they are exceptional at putting subjects at ease and capturing their character.

I couldn't be happier with the outcome – thanks again for the great work!"